Shipping & Returns
At Protek, we are dedicated to providing a seamless ordering experience for our customers. Currently, we exclusively ship to the contiguous United States. We understand the importance of timely order fulfillment, and our team works diligently to process and dispatch orders promptly.
Given the unique characteristics of some of our products, such as their weight, price, and assembly/installation requirements, we kindly request that customers provide a valid phone number when placing an order. This ensures that both Protek and the freight company have the means to contact you regarding specific details related to your order. Effective communication is key, and providing a phone number helps prevent any potential delays in the fulfillment process.
Return Policy
We stand behind the quality of our products, and if for any reason you wish to return an item, we have a straightforward return policy. Items must be returned within 30 days of receipt of the product. Please note that customers are responsible for arranging and covering the cost of return shipping. Additionally, a 20% restocking fee applies unless the return is a result of damage or an error on the part of the freight company or Protek.
We prioritize transparency and fairness in our return process, aiming to make it as hassle-free as possible for our valued customers.
Shipping Restrictions
It's important to note that our online orders are limited to shipping within the continental United States. This restriction includes areas outside the contiguous states, such as Alaska, Hawaii, Puerto Rico, and others. While we would love to extend our services globally, our current focus is on providing exceptional service to customers within the continental U.S.
We appreciate your understanding and cooperation as we work to ensure that your Protek experience is not only enjoyable but also meets the highest standards of efficiency and customer satisfaction. If you have any questions or require further clarification on our shipping and return policies, our customer service team is readily available to assist you. Thank you for choosing Protek for your hoist needs.
Shipping Restrictions
It's important to note that our online orders are limited to shipping within the continental United States. This restriction includes areas outside the contiguous states, such as Alaska, Hawaii, Puerto Rico, and others. While we would love to extend our services globally, our current focus is on providing exceptional service to customers within the continental U.S.
We appreciate your understanding and cooperation as we work to ensure that your Protek experience is not only enjoyable but also meets the highest standards of efficiency and customer satisfaction. If you have any questions or require further clarification on our shipping and return policies, our customer service team is readily available to assist you. Thank you for choosing Protek for your hoist needs.